[FAQS // STRAIGHT ANSWERS]
Common Questions
No fine print, no sales pitch. The questions Houston homeowners ask us most often, answered honestly.
General
Section 01
- Where do you operate?
- We serve the entire greater Houston metro, from The Woodlands to League City and west to Katy. We call within one business day to schedule your free inspection. You get a written report with photos within 24 hours of the inspection.
- Do you use subcontractors?
- No. Every craftsman on your project is on our payroll, certified to our 500 hour standard, and supervised by an in-house lead.
- Are you licensed and insured?
- Yes. We carry $2M general liability, full workers' compensation, and are licensed by the Texas Department of Licensing and Regulation.
Projects
Section 02
- How long does a roof replacement take?
- Most asphalt and metal residential roofs are completed in two to four days, weather permitting. Tile and slate run five to seven days.
- Do I need to be home during the install?
- No. We just need access to the driveway for the dump trailer and material delivery. Most clients keep working a normal schedule.
- What happens if it rains mid-project?
- We tarp every active section before close of day. If a storm rolls in mid-install, we stop, secure the deck, and resume when conditions clear.
Insurance & Storms
Section 03
- Will you handle my insurance claim?
- Yes. We document damage with drone imagery, prepare the carrier estimate, and meet your adjuster on site. You sign one document and we handle the rest.
- What if my claim is denied?
- We will appeal at no cost using our independent adjuster network. We win roughly 70% of contested claims on the first appeal.
- How fast can you respond after a named storm?
- Our storm crew is staffed year round. We call within one business day to schedule your free inspection. You get a written report with photos within 24 hours of the inspection.
Warranty
Section 04
- What does your warranty cover?
- Workmanship is warrantied for the life of your installation. Materials carry the manufacturer warranty, which we register on your behalf.
- Is the warranty transferable?
- Yes. Workmanship and most material warranties transfer to the next owner one time at no cost. Great for resale value.
- How do I file a warranty claim?
- You call us. Not the manufacturer, not a 1-800 line. A lead returns your call the same business day.
[NEXT STEP]
Still have questions?
We call within one business day to schedule your free inspection. You get a written report with photos within 24 hours of the inspection.